·        An overview of the betting and gambling market and the importance of customer experience in the ongoing battle to increase market share

·        How can customer experience be used to achieve brand differentiation in a homogeneous marketplace?

·        What does the ideal experience look like from the perspective of your customers – are speed,simplicity and engagement key?

·        An insight into the gaming market leaders – what do they do differently in a customer experience capacity?

·        The importance of bench marking: how does your business score across multiple categories compared to your competitors?