Speaker Information

 Ronan Wall
Ronan Wall Head of Operations Paddy Power

11:20 AM Case Study: How Paddy Power utilised customer experience to increase revenue

Since its foundation in 1988 Paddy Power has sought to be different from the pack by taking an unconventional approach to betting and gaming. The vision is simple, make betting with Paddy Power an entertaining, fun and fair experience that means more than simply winning or losing money. 

Paddy Power is also committed to providing customers with the best product range and highest quality customer service.

Here you will learn from the Head of Operations at Paddy Power what makes them do what they do, and how this unconventional approach has led to a 25% increase in revenues over the last two years.

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